Refund Policy for Nusakuya Resort :
Thank you for choosing Nusakuya Resort for your accommodation needs. We understand the importance of clear communication regarding our policies and procedures. Before making a reservation, we kindly request that you carefully review our refund policy outlined below:
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No Refund Policy: Nusakuya Resort operates under a strict no-refund policy. Once a booking is confirmed and payment is made, the reservation is considered non-cancellable and non-refundable. This policy applies to all bookings made through our website.
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Acknowledgment of No Refund Policy: By making a reservation on Nusakuya Resort, you acknowledge and agree to the no-refund policy. It is the responsibility of the guest to fully review and comprehend this policy before proceeding with the booking.
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No Show or Early Departure: In the event of a no-show (failure to check-in on the specified date) or early departure, no refunds or credits will be issued. The full reservation amount will be charged to the credit card provided during the booking process.
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Unforeseen Circumstances: While we empathize with unexpected situations that may arise, including flight cancellations, travel restrictions, or personal emergencies, our no-refund policy remains firm. We encourage guests to consider travel insurance to safeguard against unforeseen circumstances.
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Modifications and Date Changes: Amendments to your booking dates may not be possible under the no-refund policy. However, in exceptional cases, we may allow date modifications subject to availability. Any additional charges resulting from date changes will be the guest’s responsibility.
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Hotel Property Rules: Guests are expected to adhere to the hotel’s rules and regulations during their stay. Failure to comply with these rules may result in immediate cancellation of the reservation, and no refunds will be issued.
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Cancellation by the Hotel: In rare cases where the hotel is unable to honor a confirmed booking due to unforeseen circumstances, we will make every effort to provide an alternative accommodation of similar or better quality. If this is not possible or acceptable to the guest, a full refund will be provided.
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Refunds for Technical Errors: If you encounter technical errors during the booking process that result in multiple charges or incorrect billing, please contact our customer support immediately for resolution. Refunds due to verifiable technical issues will be processed within a reasonable timeframe.
By proceeding with the reservation and providing your payment details, you agree to the terms and conditions of our no-refund policy.
Please make sure to double-check your reservation details before finalizing the booking. If you have any questions or need further clarification, feel free to contact our customer support team at [customer support contact details].
Thank you for choosing Nusakuya Resort, and we look forward to providing you with a comfortable stay.